Hosting and Set Up FAQs

How do I transfer my hosting from another company to All Ecommerce?
It is very simple to transfer your web site, emails and shopping cart to All Ecommerce, we will tranfer your complete web site, emails, and Miva shopping cart software to our servers with no downtime at NO cost, simply signup for our services and request the transfer.

Do you offer domain name registration?
We offer new domain and transfer domain registration. All you have to do is signup with us sand request the registration of your new domain name.

How long does it take to activate my hosting account?
All all our accounts are same day setup.

What types of domain names does All Ecommerce?
We support all extensions of domain names on the Internet

What happens if I already have my domain name registered elsewhere?
No problem at all, you can simply keep your domain hosted with any other registrar and still host your web site or ecommerce site with us.

How do I transfer files to my web site?
Once you setup your account with us, you can then transfer all your sites using any FTP program to our servers, we will provide you with easy to read instructions.

Can I use my own CGI script?
Yes you can use your own CGI script with us.

How long does it take to get my account set up?
All accounts are setup the same day.

Will any ads be placed on my site?
None at all.

Do you allow porn/adult content?
We allow adult products to be sold using the Miva shopping cart.

Do you have spam & virus control?
We have 3 layers of spam control which at your request can be shut down.

How do I access my control panel?
Once you signup for our services, you can then access your control panel by going to www.yourdomainname.com/menu

Can I check email through my web browser?
Yes we offer a great browser based email software called OpenWebMail, you can use this to check email anywhere in the world.

eCommerce and Shopping Cart FAQs

How Can I create a complete storefront system just like amazon.com complete with web hosting?
With Miva Merchant 5 you will be able to create a complete storefront system just like amazon.com, Miva Merchant is fully customizable, and easy to use all you have to do is input your products and catagories, shipping, order fullfillment, tax, and payment configuration is all pre-built, you just have to tell the shopping cart what you want it to provide and do. It is easy to use and comes complete with web hosting and emails.

Why can’t I find my storefront in my control panel? How do I access my storefront?
You will receive a seperate email which will provide you with information on how to setup your Miva Storefront and it also includes useful access information regarding Miva Merchant.

Do you support any version of Miva Merchant X.X?
Yes we can migrate you to any version of Miva you like, or simply host your current version of Miva Merchant X.X that you wish to use.

Will All Ecommerce set up my storefront and is there a cost to do so?
All Ecommerce provides a range of services to help you transfer or build a new eCommerce web site and storefront system. Please contact us at 1-877-893-6890 for a quote.

Will All Ecommerce walk me through storefront set up?
We will provide you with phone support and a step by step guide to help you in every phase of your storefronts setup.

How do I secure my whole shopping cart with an SSL certificate?
We will include a 128-bit encryption SSL for you with our eCommerce packages.

DO I have to design a site, as well as, set up my shopping cart?
You will have access to 2 tools thru your control panel to help you design a professional web site which is template driven and requires no programming knowledge.

Are there additional charges to the eCommerce plans?
We have NO hidden fees or taxes, the cost on the web site is final.

Can I use Paypal, 2 Checkout with Miva Merchant?
Yes you can use Paypal, 2Checkout, MasterCard, Visa, Discover, and AMEX directly thru your web site securely.

Can I use my own merchant account in my physical store with Miva Merchant?
Yes you can process credit cards manually with Miva Merchant.

Must I purchase a merchant account or credit card processing system with Miva Merchant?
This is an option, and not required. If you like to accept credit cards thru your storefront, we have merchant accounts to accommodate your needs.

How long does it take a beginner to build a storefront?
It usually takes 2-5 days for an average person to build there complete storefront with products, which really depends on how many products you may have.

Will I be able to build a storefront if I have never built a web site before?
A bsolutely, you will be able to follow the step by step wizard built into Miva to setup your storefront and upload your products and catagories. Shipping, Taxes and everything else is already setup in Miva, and very simple to change.

Can I use SSL on your servers?
Yes SSL, is included with all our packages, you can also use any other SSL provider you wish on our systems.

What are Miva Modules?
Miva Modules are modules designed by 3rd party vendors to upgrade and enhance your storefront they can be found at www.mivacentral.com

Account and Billing FAQs

How often do you back up my data?
We backup your data every night, and we can retreive it within a few hours.

Can I upgrade my account?
You can upgrade your account at anytime directly thru your automated control panel.

What types of payment do you accept to establish an account?
We accept, Visa, MasterCard, AMEX, Discover and check payment only for 1 year accounts.

How often am I billed?
This depends on what type of term you choose, monthly, yearly, semi-annual, or 2 year periods.

What happens if my credit card is declined, cancelled, or stolen?
You will have 5 business days to update this information before your account is suspended.

What is your policy on disconnecting accounts with late/no payments?
You have up to 7 days to update your information before your account is suspended, after 12 days account is removed.

Are there any hidden fees?
No hidden fees or taxes with any of our accounts.

Will I have access to my account 24 hours per day?
Yes your storefront and web site, emails are available to you 24/7/365.

Do you accept US and non-US wire transfers for new accounts?
We no longer accept wire transfers, only credit cards and checks for 1 year or 2 year payments only. Monthly accounts we only accept Visa, MasterCard, American Express, and Discover.